Returns + Exchanges

Returns & Exchanges for Online Orders

Returns and exchanges for online orders will be happily accepted where the product has not been worn, altered, washed & is with original packaging. The product must also have all original tags attached.

Returns and exchanges will be accepted on all parcels within 7 days of receiving your parcel. Returns and exchanges can be processed by sending it back to our boutique on main street store. Just bring in your receipt and details of the payment type you used when you ordered or place in the parcel your courier it back with. ( at your own cost )

boutique on main street
Online Returns
22 Gladstone road, 4010

Gisborne

New Zealand

We advise that when sending your return parcel to is that you use a postal tracking service to ensure the safe delivery to us.

In the interests of hygiene we do not offer change of mind refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed.

If an item purchased is faulty, not of merchantable quality - meaning that it is not of the quality that you reasonably expected when it was purchased, bearing in mind how the item was described to you prior to purchase and also the item price  - or , unfit for purpose - meaning that the item doesn’t do what you reasonably expected it would - we will accept returns or exchanges within a reasonable time frame.

 

Returns & Exchanges for International Online Orders

For change of mind you can return or exchange merchandise to our online store within 7 days of receiving your merchandise. Simply fill in the required details on your order receipt form, securely pack the return merchandise and invoice in an appropriate shipping box, and send back (at your cost) to the following address

boutique on main street
Online Returns
22 Gladstone road, 4010

Gisborne

New Zealand

boutique on main street will gladly fund the postage to return the exchanged items to you if garment is faulty but if its a change of mind on garment then there will be a $5 charge for courier. If multiple exchanges are requested (after the first exchange) then the cost of postage for subsequent exchanges will be deducted from your credit card.

We advise that when sending your return parcel to is that you use a postal tracking service to ensure the safe delivery to us.